Tag Archives: location

If you’ve arrived here after clicking on a link in a Twitter message, welcome!  Please read on.

Historically, providing developer-level access to any features of a mobile network has been tricky, to say the least. Even with the relevant service provisioning completed, you’re still stuck with a myriad of interfaces, standards, web protocols and security methods. And that’s just with one operator. As soon as you hit your second there’s usually a whole new set of enabler access methods to implement.

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A couple of months ago we were meeting with a product manager for a European mobile operator, who confessed he had a big problem with mobile social networking. His manager had done a “link deal” with one of the big social networks – you can probably guess which one – and with much fanfare, a new link and logo appeared on that operator’s mobile home page.

At first glance, this initiative had a tremendously successful outcome for the MNO. Their mobile Internet usage saw double-digit percentage growth overnight. And kept growing.

A week later, the operator announced increased usage caps for all of its data plans. No great problem here, as subscribers rapidly became new mobile social networking enthusiasts, often in their thousands each day. But certainly less revenue per MB.

In fact everyone was terribly pleased until later in the month they discovered that while overall mobile data was substantially up, their on-portal traffic had actually decreased, by more than 30 percent. And adding to that dilemma, ARPU decreased for nearly every VAS product they offered to their subscribers.

So while the social networking traffic was increasing, the mobile operator had become a dumb pipe – and found themselves dramatically exposed to churn in a competitive market. Because “m-site” social networking on network A is an identical experience on network B. And C. Or even D. Popular social networking sites are attracting millions of unique visitors to their mobile portals every month, and while mobile data usage rises, the ARPU curve – from data usage alone – is trending ever downwards. What should be an opportunity for mobile operators can very quickly become a massive problem.

To help mobile product and VAS managers meet this challenge, we devised the Locatrix (Re)Engage Workshops. Our thesis is this: mobile operators don’t need to “introduce” social networking services – their subscribers are already there. Instead, they need to formulate and execute strategies which provide a re-engagement path, via and through existing social networking services such as Facebook, Twitter and Friendster.

Delivered in either half-day and full-day seminar formats, our (Re)Engage Workshops help mobile product managers and network executives better understand the demographic mix of social networking users, and teaches them how to create a subscriber engagement strategy by working within the social networking paradigm. Creating, for example, a framework for injecting your mobile brand and VAS solutions into social networking portals, and helping your customers promote their favorite services to their friends. And while we of course present engagement examples based on Locatrix solutions and services, there is no ongoing commercial obligation from the (Re)Engage workshop – just an opportunity to learn and refresh your strategies for leveraging mobile social networking within your subscriber base. And (Re)Engaging with your customers!

There’s more information about the Locatrix (Re)Engage Workshops on our website, but for a limited time we are offering a free half-day (Re)Engage Workshop to qualifying operators who are readers of this newsletter: simply mention “Position Update” when you contact us, or use this special e-mail link.

A major theme from this year’s Mobile World Congress, and a topic I hear repeated when speaking with mobile operators around the world, is how to create “value” in the mobile internet beyond data carriage. (And if you’ve noticed the price of mobile data reducing in every market worldwide, you aren’t alone).

This month we are profiling Locatrix/XLF, our hosted enabler-access and application framework solution. Mobile “enablers” – network elements that provide location, subscriber identity and profile, SMS/MMS messaging and charging – are powerful network assets that can create tremendous value for an operator and their subscribers, through facilitating personalized, interactive and monetizable consumer experiences.

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Locatrix CEO Mark White has been invited to speak on a panel session at this month’s Mobile Asia Congress in Macau.

Entitled “Mobile Internet – Missing Link or Misnomer”, the panel is charged with discussing moneitization of mobile assets for a new Internet – location, charging and demographics, and will be held from 4pm on Wednesday, November 19th in Conference Auditorium 2.

Joining Mr White on the panel will be Mike Singh, CEO Telekom Caribe, terry Ahn, EVP of Global Business for KTF, Kul Wadhwa, Head of Business Development Wikimedia Foundation, and Aggarawal Dheeraj, CEO Altruist Technologies. The penal moderator is Martin Gutberlet, VP of Gartner.

“We’re excited by the opportunity to present at such a distinguished event”, says White. “Through helping network operators to leverage location as a mobile asset, the mobile Internet engages subscribers and makes content experiences more relevant and contextual.”

Mark White will be in Macau for the entire Mobile Asia Congress event.  For more information about Locatrix Communications, or to arrange a meeting with Locatrix in Macau, please contact Locatrix.